Ordering Process

Terms and FAQs

 

 

 

 

 

 

 

How long will it take to make the item?

In general, it will take us 1-2 days upon confirmation of the design and receipt of payment.

During festive period like Christmas, the production time may be extended to 3-4 days

Delivery time will depends on the selected delivery options.

 

How do I transfer the picture for my order?

When you place an order, you will be requested to provide us with a valid email address.  We will send an email to you for confirmation and request for the pictures for the order.  Should you not receive a confirmation email from us within 2 business day, please contact us at sales@cherie-excellence.com

 

What are the shipping/delivery options available?

Self collection at any of our 2 retail outlets, conveniently located at Bugis Junction and Jurong Point Shopping Centre, preferred and it's FREE OF CHARGE. 

However, you may choose to have it delivered to your door step too.

For delivery to a Singapore address, we will deliver to your door step BY HAND.

For overseas address, we use SingPost Speedpost EMS services.

 

How much will local delivery cost?

We will deliver to your address BY HAND. We will call you to arrange delivery date/time.

Delivery charge is $10 flat for orders up to $100, any order above $100, delivery will be FREE OF CHARGE.

 

How much will overseas delivery cost?

For international orders, we will shipped via Speedpost EMS. The shipping cost will depend on the weight of the package and the destination. The rate will be obtained and provided when the order is confirmed. There will be a tracking number sent to you whenever the parcel was sent out. The status of the delivery can be tracked at www.singpost.com 

Please note that that the delivery cost quoted does not include any custom and import duties that are imposed by the country you are shipping to. As the receipient of the delivery, you will be liable for these charges, meaning you may be required to make a separate payment to receive the parcel.

As it varies from country to country, you may want to contact your local customs office for further information on the charges.

Please also note that all goods that arrived in your country may be subject to local customs clearance formalities and regulations that differ according to each country. We will ensure your order are packaged and sent with proper documentation based on your given information, however we are not liable for any delays, losses or interference owing to customs or issues with clearance.

For further query, please email us and we will assist in wherever way we can.

 

What are methods of payment?

Interbank transfer via Internet or ATM (for POSB/DBS account holders)

Credit Card via PayPal. For international order, the amount can be remitted via western union too.

 

How to pay via Inter-bank transfer?

Most banks have bank transfer facilities via the Internet when you have an account with them. For POSB/DBS bank account holders, you will be able to do the transfer via ATM as well.

 

What do I need to provide upon collection at your outlet? 

You only need to show us the proof of payment (Screenshot or print out) from our website and your picture on the item, that's all.

 

What is the recommended resolution for the photo?

It should be fine as long as the resolution is made up of 200dpi and 1Mb file size.

 

Will there be bulk discount? 

Yes, We do bulk orders for events and corporate orders. Please email us for bulk order rates. Generally, as long as there are 5 items or more in a single receipt, a flat 10% will be given to customer. 

 

Do you provide express services? 

Yes, we do provide express services where you can just bring your deisign or picture in a thumb drive or from your mobile to our retail outlets and you can get most of the items done ON-THE-SPOT.  

 

Can you personalised on my own items?

It depends, Please email us on what items you want to personalised on. However not all materials are suitable for personalisation. We will advise you accordingly.